Return Policy
A Clear Path for Return Requests
MORIVELLE™ reviews return requests based on the item category, its condition, included components, and the timing of the request.
General Condition Guidelines
Items submitted for return review should generally be unused, unaltered, and returned with original packaging, tags, inserts, or included display components when available.
Keepsake-Specific Considerations
Some products may require additional review because of personalized design elements, decorative finishes, fragile materials, collectible presentation, or hygiene-related handling.
Before Sending an Item Back
Please contact support first. This allows us to review the request and provide the next step that applies to the specific item.
📩 MORIVELLE™ Support
Chongqing Stonekuo Technology Co., Ltd.